Contact information

Contact Policy

We value clear and effective communication with our customers. Please review our contact policy to understand how and when to reach us for the best support experience.

Contact Information

Hours of Operation

Our team is available to assist you during the following hours:

  • Monday to Friday: 9:00 AM - 6:00 PM (GMT)

  • Saturday: 10:00 AM - 4:00 PM (GMT)

  • Sunday: Closed

Messages sent outside of these hours will be addressed on the next business day.

Response Times

We aim to respond to all inquiries as quickly as possible:

  • Email: Within 24 hours on business days.

  • WhatsApp: Typically within a few hours during business hours.

  • Instagram Direct Messages: Response times may vary but are usually within 24 hours.

Inquiries We Handle

We’re here to assist with:

  • Product questions and availability

  • Order updates and tracking

  • Warranty and repair claims

  • General feedback or concerns

For faster assistance, please include the following details in your message:

  • Order Number (if applicable)

  • A brief description of your inquiry

Customer Expectations

To ensure smooth communication:

  • Please use respectful and clear language.

  • Avoid sending multiple messages about the same issue, as this may delay our response.

Thank you for reaching out to Tommy’s Timepieces. We appreciate your patience and look forward to assisting you!