Shipping policy

Shipping Policy

At Tommy’s Timepieces, we strive to provide a seamless and reliable shipping experience for all our customers. Please review the details of our shipping policy below.

Shipping Options

  • UK Orders: All in-stock items are shipped via Royal Mail 24-Hour Tracked Delivery at no additional cost.

  • International Orders: Available at standard rates. Customers are responsible for covering overseas shipping costs.

Processing Times

  • In-Stock Items: Orders are processed and dispatched within 1-2 business days of payment confirmation.

  • Sourced Watches: Delivery typically takes 10-14 days, including time for quality control checks and customer approval through photos/videos.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email or WhatsApp to monitor the delivery progress.

Shipping Restrictions

  • We do not ship to P.O. Boxes or military addresses.

  • Customers are responsible for ensuring the accuracy of the shipping address provided. We are not liable for delays or lost packages due to incorrect addresses.

Customs and Duties

For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in our prices or shipping fees.

Delayed or Lost Shipments

  • While we aim for timely deliveries, delays may occur due to courier issues, customs, or unforeseen circumstances.

  • If your package is delayed or lost, please contact us at Contact@tommystimepieces.com or via WhatsApp at +447403104850 for assistance

  • Delivery Responsibility
    Once an order is marked as delivered by the courier, responsibility for the parcel passes to the customer.
    We cannot replace or refund items lost or stolen after confirmed delivery.
    Please ensure someone is available to receive your parcel or choose a secure delivery option.

Thank you for choosing Tommy’s Timepieces. We’re committed to delivering your order1