Refund policy

Tommy’s Timepieces — Terms & Conditions

Order Processing:

• In-stock items are dispatched the same day if ordered before 3PM (Monday-Friday).

• Orders placed after 3PM or on weekends will be dispatched the next working day.

• Tracking numbers will be provided once the item has been shipped.

Pre-Orders:

• Pre-orders typically take 10-14 business days to arrive.

• In some cases, due to factory schedules, customs delays, or sourcing issues, delivery may take up to 30 days.

• If your pre-order is being shipped to us first, you may request a refund at any point before the item is dispatched.

• If your pre-order is being shipped directly from the factory to you, refunds are no longer available once the item is in transit.

Loss or Customs Issues:

• In the rare event an item is lost in transit or held by customs:

• We will offer either a full refund or replacement once the item has been in transit for 60 days.

• Most of these issues are typically resolved much sooner.

Payments:

• Payments are refundable prior to dispatch.

• Pre-orders placed through Instagram, WhatsApp or Facebook Messenger that are shipped directly to you are non-refundable once dispatched.

• Once production begins, payment becomes non-refundable unless we cannot fulfil the order.

Warranty:

• All warranty terms are outlined on our Warranty Policy Page (linked below).

• Warranty coverage depends on the grade of watch purchased (AAA+ or Superclone).

• Warranty begins from the date of delivery.

• Proof of purchase is required for all claims.

Communication:

• Due to high order volumes, response times may vary.

• Please be assured that a delay in response does not affect your order progress.

• All customers will be updated if any significant issues arise with their order.

By placing an order you acknowledge and accept these terms.